Frequently Asked Questions

We sell a variety of candles including scented candles, unscented candles, soy wax blend candles, beeswax candles, and more.

Yes, we offer free shipping for orders over $75.

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Whether it's a specific scent you're looking for, or a unique container, or special ingredients, or maybe a mix of everything - our goal is to create a product you can feel good sharing with your guests.  We also work with corporate clients to create custom branded products to give the perfect finishing touch to any gift. Please contact us at sales@sunglowcandleco.com to discuss your ideas with us.  

So here is how you properly burn a soy was blend candle:

1. Trim the wick. Every. Single. Time. This is super important. Make sure you trim the wick to a 1/4". If you get black discoloration around the rim of your candle, it is because you did not trim the wick properly. The wax itself is clean-burning and does not cause any discoloration. My wicks are all 100% cotton, and if you do not trim the wick, it will cause discoloration to your jar.

The difference between an untrimmed and a correctly trimmed wick 

2. Once your candle is lit, you need to burn your candle until you get a "melt pool" across the entire top of the candle. This means the entire top of your candle is a layer of melted wax.  If you extinguish your candle before it has a full melt pool, the wax in your candle will tunnel and you will have unused was along the inner sides of your candle jar. 

You should be able to see the full melt pool from edge to edge from the outside of the jar. 

3. Keep your lit candles away from any drafts or moving air. These can also cause your candles to melt unevenly and get that black discoloration around your candle jars.

4. Make sure you burn all candles on a heat-resistant surface. Once your candle starts burning down towards the bottom, the bottom of your candle can get very hot.

5. When it's time to extinguish your flame, you can blow it out, or placing the lid on your candle will make it go out right away.

6. Store your candle in an upright position, and in a dark and cool place if possible.

7. Never leave a burning candle unattended, and always keep away from children and pets!

8. Never burn a candle that has less than 1/4" of wax left in the bottom, or if the wick has moved towards one of the sides of the jar.  These could cause the flame to get the jar too hot and crack the jar and potentially could burn your table or counter that your candle is on, or even worse, it could cause a fire. 

 Our candles, when burned properly, leave no unused wax stuck to the sides of the jars.

If you follow these guidelines, keep your wick trimmed, and always melt your candle until it has a full melt pool, you should be able to cleanly burn all of the wax in your candle, without any wasted wax sticking to the sides.

I hope this helps you get the most out of your soy candle. As always, if you have any questions, feel free to comment below or reach out to me via email.